(5) Telephone Sales and Mail Sales
電話銷售和郵政銷售
John is at work.He works in an office.His office has a desk.John works at his desk.When he works at his desk，John sits in his chair.John's chair turns when he turns.It is called a swivel chair.John turns in his swivel chair to answer the telephone.The telephone rings often.John answers the telephone when it rings.He talks on the telephone often.Talking on the telephone is part of John's job.John uses the telephone in his work.
John works in the Marketing Division.He takes orders on the telephone.An order is a request or an agreement to buy or sell something.John takes orders from customers.Customers buy the products his company makes.Buying is called purchasing.Customers make purchases.Placing an order is purchasing.Receiving an order is selling.John's company sells the products it makes.Products are things a company makes that are finished and ready to be sold.
Sometimes customers send orders by mail to John's company.These orders sent by customers are called purchase orders.When John takes an order on the telephone，he writes it down.The orders John writes are called sales orders.Sometimes a customer who calls on the telephone gives John a purchase order number.John writes the number on a sales order.John writes sales orders.
Both purchase orders from customers and sales orders written by John are called orders.A written order is a business document.A document is a piece of paper that has information on it.An order can also be called a business transaction.A transaction happens any time two or more people or companies agree to do something for each other.An order is a business transaction.The buyer or customer agrees to buy something for a certain price.The seller agrees to sell for that price.Sometimes the buyer and the seller agree to other things.So，an order can be called a sales transaction.