Explaining for a Customer向一位顧客解釋
A: I don"t understand this, Ms. Walker. When exactly are you going to finish this job?
B: Well, it will probably take another few weeks, Mr. Brooks. I realize it appears simple enough, but there is a lot of red tape to wade through.
A: Fair enough, but I"m still a bit unclear about the details. Could you go over the main points with me again?
B: I"d be glad to, Mr. Brooks. Why don"t you come into my office?
A：我弄不明白，沃克女士。具體哪天你們能完成這項工作？
B：嗯，可能還需幾個星期的時間，布魯克斯先生。我知道，這工作看上去是簡單，卻有許多公文手續需辦理。
A：情有可原，但是具體細節我還是不清楚。你可以把一些要點再給我解釋一遍嗎？
B：非常樂意，布魯克斯先生。請到我辦公室來談好嗎？
Tracking an Order追查一筆訂單
A: Excuse me, I"m sorry to trouble you. My name is Susan Ransom, and I have placed several orders with your company.
B: Yes, Ms. Ransom? This is Karl Miller. How may I help you?
A: Well. I wonder if you could track an order I placed with you last month. It hasn"t arrived yet.
B: Certainly, Ms. Ransom. Do you have an order number?
A：對不起，麻煩你了。我是蘇珊·蘭森，我在你們公司訂過幾次貨。
B：什麼事，蘭森女士？我叫卡爾.米勒。我能為您做些什麼？
A：是這樣，不知你能否幫我查一筆我上個月和你們訂的貨。這批貨到現在還沒有到。
B：當然可以，蘭森女士，您有訂單號碼嗎？
Putting Forward Crosscurrent提出反對意見
A: John? I have to say I was bothered by the way you handled the meeting today.
B: How so? I thought it went fine.
A: I think it would have been better if you had given us more of a chance to give our opinions.
B: I"m sorry. I thought we were all pretty much in agreement.
A: 約翰,我得說你今天主持會議得方式令我無法理解。
B: 為什麼？我覺得會開得不錯。
A: 我想如果你能多給我們些機會表達意見得話，會更好的。
B: 對不起。我以為我們的意見相當一致了。
A New Pleasant Client一位高興的新客戶
A: It"s been a real pleasure working with you, Mr. Walker. I think we"ll have a good future together.
B: I agree, Ms. Marshall. I"ve been very pleased with how smoothly everything has gone. Hope you can keep up the good work!