商務英語口語實訓教程（初級）-第三章

(4)　If　you　have　to　invite　a　business　partner　or　a　client　to　Karaoke,　how　would　you　make　him\/her　happy　during　the　singing?

2.　Sing　a　song　you　often　sing　at　Karaoke　to　your　classmates.

Part　ⅢVisiting　the　Factory

Visiting　the　factory　is　an　important　step　if　you　want　to　know　your　partners　production　capability.　The　facilities,　the　production　line,　the　scale　and　experiences　of　the　workers,　as　well　as　the　policymaking　abilities　of　the　managers　will　all　have　an　effect　on　the　quality　and　reputation　of　the　products.　Apart　from　collecting　introductive　materials,　making　phone　calls　and　sending　faxes,　visiting　the　factory　of　a　company　will　offer　you　a　direct　and　objective　way　to　better　understand　your　partner　and　will　play　a　significant　role　in　the　successful　cooperation　between　the　two　trading　parties　in　the　future.

★Expressions　used　when　visiting　a　factory:

Welcome　to　our　factory.

Ill　show　you　around　and　explain　the　production　as　we　go.

Ill　guide　you　through　the　factory　and　show　you　our　latest　models.

Lets　start　with　the　production　line,　then　well　see　the　designing　department.

What　area　does　this　warehouse　cover?

What　is　your　market　share?

Is　the　production　line　fully　automated\/computercontrolled?

Weve　increased　our　efficiency　by　20%　through　automation.

How　does　your　quality　control　system　operate?

All　products　have　to　pass　strict　tests　and　inspection　before　they　go　out.

No　one　can　match　us　so　far　as　quality　is　concerned.

This　product　is　doing　very　well　both　at　home　and　abroad.

This　is　our　most　recently　developed　product.

These　products　have　met　with　great　favor　home　and　abroad.

Youll　have　to　wear　a　safety　helmet　to　protect　your　head.

Must　we　wear　the　masks?

I　am　greatly　impressed.

Thank　you　very　much　for　giving　us　your　valuable　time.

★

Some　vocabularies　used　when　visiting　the　factory:

administrative行政的，管理的

accessory零件，配件

annual每年的，年度的

capacity\/production　volume\/output產量

Credible　Production　of　Quality消費者放心產品

Environment　National　Certificate環境體係認證

facility設備

fullautomatic　product　line全自動生產線

Green　Environmental　Production綠色環保產品

literature各類宣傳冊、說明書等

manager　of　quality　production生產科長

merge合並

raw　material原料

reject等外品，廢品

president董事長

shift輪班

warehouse倉庫

5.3Watch　and　Listen:　Visiting　the　Factory

Exercises

Pair　work.

Scenario:

A　representative　from　an　educational　foundation　is　coming　to　your　school　to　work　with　the　school　to　choose　three　students　and　then　sponsor　them　for　a　threemonth　exchange　study　in　America.　One　of　the　candidate　students　from　the　school　is　going　to　take　the　representative　around　the　city　on　Sunday.　Both　of　them　will　take　the　city　bus,　underground　or　a　taxi　to　go　to　the　places　on　the　itinerary.

Task:　using　the　following　chart,　design　the　itinerary　for　a　tour　of　the　local　city　that　you　will　give　to　the　representative.　Think　of　the　possible　programs　you　could　arrange　for　the　guest.

Time　Place　Programs

9:00　amYunchuan　Hotelpick　up　the　guest

Required　Homework

1.　Pair　work.

Think　of　a　famous　joint　venture　factory　you　have　seen　or　walked　past　in　your　hometown.　Two　of　you　check　the　background　of　this　factory　on　the　Internet　together.　Collect　more　information　about　the　production　activities　carried　on　in　the　factory　and　other　general　information　about　the　factory.　Bring　the　information　to　the　class　next　week.

2.　Individual　work.

Collect　enough　information　about　your　favorite　tourist　attraction.　Prepare　a　12　minutes　long　introduction　to　this　attraction.

Unit　6

RolePlaying　Taking　Guests　to

Entertainment　and　Visiting

Pair　RolePlaying

Step　1:　Collect　the　English　names　of　some　of　the　factories　that　students　found　during　the　past　week.　Write　them　on　the　blackboard.

Step　2:　Invite　several　pairs　of　students　to　give　a　brief　introduction　of　the　factories　they　found.

Single　RolePlaying

Step　1:　Divide　the　whole　class　into　groups,　with　68　students　each.

Step　2:　Separate　the　groups　into　different　corners　of　the　classroom　or　find　some　empty　classrooms　next　door.

Step　3:　Each　student　in　the　group　gives　an　introduction　to　his\/her　favorite　tourist　attraction　to　his\/her　group.　Other　group　members　will　evalu

ate　the　introduction　according　to　the　following　charts.

Name　of

the　studentName　of　the

tourist　attractionLength　of　the

introductionMain　contents　of

the　introductionOverall　impression

of　the　introduction

Long

enough?

(10%)Loudly

and

clearly?

(10%)Understandable?

(30%)Grammatically

correct?

(20%)How　is

the

pronunciation?

(20%)Interesting　or

creative?

(10%)Total

score

Step　4:　Have　all　the　students　come　back　to　their　seats.　Invite　some　students　to　report　their　evaluation　results　to　the　whole　class.

Pair　RolePlaying

Step　1:　Pair　the　students.　Choose　3　pairs　of　students　to　be　panel　judges　and　invite　them　to　sit　at　the　front　of　the　class.

Step　2:　Each　pair　of　students　will　have　1　minute　to　create　a　factoryvisiting　scenario　with　specific　details.　(Who　is　visiting　whom?　Where　is　the　factory?　What　are　the　aims　of　the　visit?)

Step　3:　Every　pair　writes　their　scenarios　briefly　on　the　blackboard.

Step　4:　The　teacher　will　choose　randomly　one　scenario　for　pair　1,　who　will　have　2　minutes　outside　the　classroom　to　prepare　a　dialogue　at　least　20　sentences　long.

Step　5:　Pair　2　gets　its　scenario　and　goes　outside　to　prepare　while　pair　1　comes　into　class　to　start　the　play　in　front　of　the　whole　class.　The　judges　will　start　their　judging　using　the　following　chart.

Long

enough?

(20%)Loudly

and

clearly?

(10%)Understandable?

(30%)Grammars　and

pronunciation?

(10%)Expressions

from　the

text?

(20%)Interesting

or　creative?

(10%)Total

score

Step　6:　The　activity　continues　pair　after　pair.

Step　7:　When　all　the　pairs　have　finished,　the　judges　will　announce　their　results.

Step　8:　Choose　3　of　the　best　performances　and　award　them　with　small　gifts　in　the　next　class.

Pair　RolePlaying

Step　1:　Have　the　students　pair　up.

Step　2:　Create　a　scenario　in　which　each　pair　visits　your　colleges　campus　(who,　from　where,　for　what　purposes,　etc.).

Step　3:　Have　the　students　design　the　route　of　the　campus　visit　for　each　pair.

Step　4:　Have　each　pair　get　their　mobile　phones　ready.

Step　5:　Go　out　of　the　classroom　and　start　the　campus　visit.　Tell　the　students　to　take　pictures　along　the　way　using　their　cameras\/phones.

Step　6:　Invite　35　pairs　to　show　their　dialogues　to　the　whole　class　and　show　the　pictures　or　videos　taken　along　the　route.

Supplementary　Materials

The　NMM　as　a　Museum,　Tourist　Attraction　and　Leisure　Facility

The　National　Maritime　Museum　(NMM)　is　the　largest　maritime　museum　in　the　world　and　is　rated　in　the　top　ten　places　to　visit　in　the　UKs　Association　of　Leading　Visitor　Attractions.　As　an　important　tourist　attraction,　leisure　facility　and　heritage　organization,　the　NMMs　mission　is　to　illustrate　for　everyone　the　importance　of　the　sea,　ships,　time　and　the　stars,　and　their　relationship　with　people.

The　NMM　is　both　a　museum　and　a　visitor　attraction.　As　a　museum　it　is　directly　funded　by　the　government　to　look　after　its　historically　important　buildings　and　collections,　which　are　part　of　Englands　national　heritage.　As　a　visitor　attraction　the　NMM　has　to　compete　with　other　modern　visitor　attractions　for　income　and　visitors.　Excellent　customer　service　is　a　very　important　part　of　the　Museums　objectives　and　the　core　of　income　generation.　During　20182019,　the　NMM　recorded　2.07　million　visitors.

Punk　Rock　Heavy　Metal　Karaoke

Welcome　to　the　Original　Punk　Rock　Heavy　Metal　Karaoke　Band!　We　are　New　York　Citys　first　and　best　karaoke　band—accept　no　substitutes!

We　play　the　songs,　and　you　sing,　or　scream,　or　howl,　whatever.　Our　objective　is　to　give　YOU,　whether　youre　a　professional　or　you　have　never　sung　in　front　of　anyone　in　your　life,　the　best　possible　rock　and　roll　experience.　All　you　have　to　do　is　get　up　on　stage　and　do　your　best,　and　we　take　care　of　the　rest.

Inspired　by　a　Los　Angelesarea　band　comprised　of　punk　rock　veterans,　we　played　our　first　gig　in　April　1999　at　Arlene　Grocery　in　New　York　City;　only　about　25　punk　rock　songs　were　available　at　that　time.　While　we　returned　to　the　venue　throughout　summer　of　2018　to　great　acclaim,　we　added　metal　songs　in　November　of　that　year,　and　the　event　was　packed　every　Monday　night　from　2017　through　2018.

Often　imitated　but　never　duplicated,　we　have　inspired　similar　events　in　Chicago,　Seattle,　Atlanta　and　overseas.　There　are　also　several　other　karaoke　bands　in　the　New　York　area,　none　of　which,　frankly,　are　fit　to　lick　our　boots.

Intercultural　Communication　in　Business　Situations　3:

Exploring　from　Multiple　Perspectives

Every　business　partner　comes　to　work　with　you　with　certain　cultural　traditions　and　values.　Some　unpleasant　moments　in　business　situations　actually　originate　from　different　cultural　background.　When　someone　has　acquired　his　or　her　own　stable　cultural　values　and　beliefs,　is　he　or　she　still　willing　to　take　time　to　explore　the　reasons　and　background　behind　a　business　conflict?　The　cause,　background,　development　and　outcome　of　many　business　conflicts　are　actually　historical,　contextual,　and　complex.

After　we　delay　judgmentmaking,　we　then　need　to　actively　listen,　read,　and　carry　out　dialogues　with　our　business　partners　or　clients　in　any　conflict　situation.　Rather　than　learning　some　cultural　knowledge　of　the　country　where　they　are　from,　we　need　to　get　a　relatively　deeper　understanding　of　their　cultural　background,　their　motivation,　and　psychology　of　the　communication　before　finding　out　proper　solutions.　It　is　harmful　to　solve　problems　in　a　simplified　way.　Without　going　through　a　multiperspective　exploring　process,　we　may　end　up　making　simple　judgment　without　understanding,　solving　problems　with　former　experiences,　or　looking　at　problems　only　on　the　surface.　These　may　then　lead　to　the　failure　in　business　cooperation.

Getting　information　from　multiple　perspectives　includes　the　following:

1)　Contextually　understanding　others　ideas,　languages,　attitudes　and　behaviors　that　are　different　from　ours;

2)　Studying　a　cultural　phenomenon　from　multiple　angles;

3)　Exploring　a　cultural　phenomenon　through　longterm　observation.

Exercise　1

Hold　a　free　chatting　with　your　classmates:

—Do　you　read　news?

—From　which　channels　do　you　read　news?

—On　the　same　news　event,　do　you　read　reports　from　several　different　news　media,　or　read　from　just　one　news　medium?

—Do　you　think　it　enough　to　know　about　something　through　only　one　channel?　Why　and　why　not?

Exercise　2

Step　1:　Read　the　following　story.

Here　is　a　story　about　a　“white”　student　and　a　“yellowskinned”　student.　When　summer　comes,　they　sit　together　and　find　out　that　the　skin　of　the　arms,　legs　and　belly　of　the　“yellowskinned”　student　is　actually　whiter　than　that　of　the　“white”　student.

Step　2:　Work　out　with　your　partner　a　similar　phenomenon　in　our　daily　life　that　“overthrows”　your　common　understanding　of　cultural　differences.

Step　3:　Tell　your　story　to　the　whole　class.

Exercise　3

Fur　is　widely　used　in　the　fashion　world　nowadays,　but　it　is　also　strongly　opposed　by　some　local　and　international　environmentalist　organizations.　Do　you　object　or　not　object　to　the　use　of　fur?

Step　1:　Check　online　and　collect　some　information　from　different　sources　to　explore　the　views　of　people　in　different　professions　on　the　use　of　fur.

These　angles　can　include　that　of:

→a　fashion　designer

→an　environmentalist

→a　fashion　tailor　and　producer

→a　zoologist

→people　with　hunting　experience

→an　environmental　policy　maker

Step　2:　Exchange　your　findings　with　your　partner　orally.

Step　3:　Discussion　in　pairs　or　in　the　class:

—In　the　process　of　exploring,　did　you　reinforce　your　original　idea　or　slightly　adjust　it?

—Does　your　exploration　on　the　“truth”　on　fur　use　have　a　certain　conclusion?

—Do　you　think　you　will　feel　a　little　more　relaxed　when　you　encounter　a　firm　abolitionist　of　fur　or　a　firm　fur　user　in　the　future?

商務英語口語實訓教程（初級）修訂版

Unit　7

Making　Business　Calls

Part　ⅠCalling　and　Answering

Before　you　pick　up　the　telephone,　plan　your　call.　What　is　the　main　purpose　of　the　call？Have　you　prepared　a　brief　message　to　leave　in　case　the　person　you　want　to　speak　to　is　not　in?　Have　you　mastered　all　the　related　information　already?　Briefly　draft　your　main　points.　Please　understand　that　sometimes　due　to　cultural　differences　or　technical　problems　of　the　lines,　the　other　end　may　not　catch　everything　you　say,　so　you　should　speak　slowly　and　clearly.　While　speaking,　you　still　need　to　write　down　some　important　details　carefully.　Make　sure　your　call　is　straightforward　and　brief.　At　the　end　of　the　call,　do　not　forget　to　check　with　the　other　side　to　make　sure　your　information　has　been　correctly　understood　and　if　necessary　will　be　forwarded.　Furthermore,　do　not　forget　to　check　all　the　main　points　made　by　the　other　side　and　make　sure　you　have　understood　all　of　them.

★Some　expressions　used　at　the　beginning　of　a　phone　call:

Hello,　this　is...calling　from....　Id　like　to　speak　to...

Is　Mr....available?

The　goods　I　received　have　no　samples　in　the　container.　So　I　think　I　need　to　talk　to...

Could　you　put　me　through　to　extension　804?

Hold　on　a　moment,　please.

Yes,　its　me.　But　I　am　at　a　meeting　now.　Can　I　call　back　in　20　minutes?

ARD　company.　May　I　help　you?

Hello,　this　is　the　overseas　developing　department.　My　name　is...

Thank　you　for　your　call.　I　am　sure　youll　get　a　new　price　order　in　a　few　days.

7.1Watch　and　Listen:　Calling　and　Answering

Exercises

Pair　work.

Choose　one　scenario　from　below　and　make　a　dialogue　between　two　people.

□　Inviting　a　famous　movie　star　to　join　your　school　activity　by　telephone.

□　A　son　studying　in　a　big　city　is　calling　his　father　living　in　the　mountains.

□　Selling　insurance　to　a　company　by　telephone.

□　Calling　a　company　to　apply　for　a　parttime　job.

□　A　girl　refusing　a　boys　first　date　request　on　the　telephone.

Part　ⅡLeaving　and　Taking　Messages

Office　staff　and　front　desk　secretaries　in　many　companies　have　been　trained　to　answer　the　telephone　calls　of　their　clients　and　if　the　person　the　client　is　calling　is　not　in,　the　secretary　will　ask　the　client　to　leave　a　message　or　will　take　down　briefly　the　purposes　of　their　calls.　They　will　also　suggest　appropriate　actions　to　tell　the　client　what　to　do　next.　Sometimes　the　secretary　will　inform　the　caller　approximately　how　long　they　will　have　to　wait　so　that　they　can　readjust　their　schedules.

★Some　expressions　used　when　leaving　and　taking　messages:

Im　sorry.　Ms....is　not　available　right　now.　Do　you　want　to　leave　a　message?

Ill　just　find　out　if　she　has　arrived　at　the　office　or　not.

Mr....is　at　a　very　important　conference　right　now.　Ill　ask　him　to　call　you　back　when　he　is　free.

The　whole　PR　office　is　on　a　business　trip.　They　wont　be　back　until　next　Tuesday.

You　are...?　Oh,　she　knows　you.　She　will　be　contacting　you　around　10:00　this　morning.

Could　you　put　me　through　to　Miss　Liu,　the　marketing　department?

My　number　is....　Please　ask　him　to　call　me　back　between　6:00　pm　and　7:00　pm.

Ill　get　back　to　you　as　soon　as　I　can.　Why　not　leave　your　number　to　me?

Exercises

DIY　A　Note　Pad　for　the　office　clerks　to　take　a　telephone　message　for　their　colleagues　who　are　not　in　the　office　when　others　call　them.

Color:

Style:

Format:

Items　to　be　noted:

Other　details　worth　noting　down:

Part　ⅢGetting　the　Work　Done　Through　Office　Phones

Work　that　can　be　done　between　you　and　your　colleagues　through　office　phone　calls:

—copy　a　document；

—write　a　brief　report；

—call　boss　in　America；

—call　a　taxi　to　the　airport；

—arrange　a　short　meeting　after　lunch；

—search　for　a　file　of　last　year；

—hand　in　next　weeks　working　schedule；

—order　takeouts　for　nightshift　staff．

Exercises

1.　Class　free　talk.

Have　you　ever　walked　into　any　companys　offices?　What　does　it　look　like?　How　many　people　are　there?　Are　they　busy?　Are　they　making　phone　calls?　If　so,　what　do　they　look　like　when　making　phone　calls?

2.　Pair　work.

Think　of　some　calls　you　made　to　schools,　companies,　organizations,　students　bodies　or　clubs,　etc.　in　the　past.　Whom　did　you　call?　What　did　you　talk　about　with　him?　What　was　the　result?　Fill　in　the　following　form.　Then　tell　the　details　to　your　partner.

WhomWhatResult

Required　Homework

Step　1:　Have　the　students　group　up,　with　24　students　each.

Step　2:　Go　back　to　dorms　or　go　to　the　library　to　search　on　the　Internet　for　some　foreign　agencies,　schools,　companies,　restaurants,　magazines,　bars,　etc.　in　their　own　cities.

Step　3:　Choose　one　that　interests　the　group　most　and　try　to　find　out　the　basic　information　and　the　background　about　it.

Step　4:　Try　to　find　something　the　group　needs　to　contact　them

—to　find　a　voluntary　job

—to　find　a　parttime　paid　job

—to　get　further　information　about　the　place　besides　the　information　shown　on　the　webpage

—to　invite　them　to　be　one　of　your　school　students　bodys　partner

—to　enroll　in　some　of　their　activities

—to　visit　them　sometime

...

Step　5:　Find　out　the　contact　telephone　number.　If　no　number　is　given,　search　for　another　company.

Step　6:　Plan　the　phone　call.　Write　down　the　main　points.　Think　of　the　possible　situations　that　might　occur　during　the　calling　process　and　the　possible　ways　of　handling　them.

Step　7:　Call　the　company　either　in　English　or　in　Chinese　and　note　down　the　result　of　the　telephone　contact.

Step　8:　If　the　group　fail　to　contact　the　company　for　any　reasons,　keep　on　trying　until　the　group　succeed.

Step　9:　Try　more　places　if　some　group　members　are　still　interested　in　doing　so.

Step　10:　Note　down　the　calls　the　group　made　in　the　following　chart.

Calls　madeCalling　to　where?Succeeded　or　not?

Calling　1

Calling　2

Calling　3

Step　11:　Bring　the　necessary　materials　related　to　this　homework　to　the　class　next　week.

Unit　8

RolePlaying　Making

Business　Calls

Pair　RolePlaying

Step　1:　Each　pair　of　students　will　be　given　23　minutes　to　perform　a　dialogue　from　their　telephone　conversation　with　the　company　or　organization　they　chose　to　contact　during　the　past　week.

Step　2:　Discuss　in　each　group　on　how　they　can　improve　their　calling　next　time.

Pair　RolePlaying

Step　1:　Have　the　students　pair　up.　Make　sure　each　of　the　students　in　the　pair　has　a　mobile　phone　that　can　work　properly.　Also　make　sure　one　of　the　students　knows　how　to　record　the　contents　of　their　call.

Step　2:　Tell　the　students　they　will　act　out　a　phone　call　(10　or　more　sentences)　between　two　colleagues　in　an　office.

Step　3:　Send　one　student　from　each　pair　out　onto　the　campus　and　keep　the　other　student　in　the　classroom.　Tell　students　outside　that　they　will　get　a　phone　call　from　their　partner,　and　when　they　finish　the　call　they　should　return　to　the　classroom.

Step　4:　While　the　students　go　out　to　different　places　in　the　campus,　ask　students　in　the　classroom　to　choose　and　prepare　for　one　of　the　following　subjects　for　their　calls.

Office　calling　scenarios:

□　copy　a　document

□　write　a　brief　report

□　call　boss　in　America

□　call　a　taxi　to　the　airport

□　arrange　a　short　meeting　after　lunch

□　search　for　a　file　of　last　year

□　hand　in　next　weeks　working　schedule

□　order　takeouts　for　nightshift　staff

Step　5:　Let　the　students　in　the　classroom　start　calling　students　outside.

Step　6:　When　students　return　from　outside,　play　the　recording　of　the　dialogues　of　each　pairs　phone　calls.

Step　7:　Choose　the　best　three　dialogues　and　play　them　for　the　whole　class.

Step　8:　Class　free　comments　(dont　forget　to　ask　one　student　to　note　down　all　the　comments).

Group　RolePlaying

Step　1:　Have　the　students　group　into　groups　of　3　members　each.

Step　2:　Hold　a　free　discussion　among　them　on　the　following　topics.

How　much　money　do　you　spend　on　your　mobile　phone　each　month?

What　do　you　do　with　your　mobile　phone　every　day?

Find　word　that　best　describes　the　relationship　between　you　and　your　mobile　phone.　Give　the　reasons.

Step　3:　Each　group　member　writes　down　another　3　interesting　questions　about　mobile　phones.

Question　1:

Question　2:

Question　3:

Supplementary　Materials

Telephone　Survey　Service

FBB　Research　Ltd　is　a　leading　independent　market　research　agency,　which　conducts　telephone　surveys　amongst　consumers　and　business　to　business　audiences.　Over　the　years　we　have　conducted　thousands　of　telephone　surveys　for　a　range　of　clients.　All　of　our　telephone　surveys　adhere　both　to　strict　external　guidelines　and　to　high　internal　expectations.

Conducting　telephone　surveys　is　a　widely　used　research　methodology　and　forms　part　of　many　market　research　projects.　The　comparatively　low　cost　and　relatively　high　response　rate　make　telephone　surveys　an　efficient　and　cost　effective　method.

Telephone　surveys　carried　out　by　FBB　Research　Ltd,　whether　as　a　standalone　methodology　or　as　a　component　part　of　a　project,　are　designed　to　effectively　answer　your　research　objectives.

If　you　are　looking　for　advice　or　help　with　a　telephone　survey　project,　please　contact　us　through　our　online　web　form　or　call　our　office.

Intercultural　Communication　in　Business　Situations　4:

Empathy　and　Respect

By　absorbing　information　from　multiple　sources,　grasping　the　true　meanings　of　other　cultures　in　different　aspects,　and　approaching　problems　from　different　perspectives,　we　are　now　ready　to　practice　“empathy”.

We　have　heard　a　lot　about　“sympathy”　and　“empathy”,　but　what　are　the　true　essences　of　“sympathy”　and　“empathy”?　To　put　it　simple,　sympathy　means　emotionally　feeling　or　sharing　other　persons　sadness　in　their　situation,　while　empathy　means　“temporarily　becoming　others”　without　injuring　their　emotions.

Empathy　is　comprised　of　four　parts:

1)　broadly　exploring　other　cultural　behaviors　and　values;

2)　emotionally　bonding　with　and　psychologically　truly　feeling　others　wills　and　purposes　of　communication;

3)　understanding　and　respecting　others　cultural　values　instead　of　trying　to　persuade　or　change　them;

4)　guarding　and　maintaining　the　stability　of　ones　own　cultural　values.

Those　who　empathize　with　others　try　to　engage　themselves　in　others　will　and　behavior,　believing　that　the　goals　can　be　reached　in　different　ways,　or　the　same　action　may　contain　different　values.　For　example,　an　“early　bird”　mother　with　empathetic　skills　may　happily　accept　her　“night　owl”　childs　living　and　learning　styles.

Practicing　empathy　may　help　us　being　truly　respectful.　Respect　seems　like　a　general　and　even　a　bit　empty　word,　but　it　actually　comes　from　practical　skills.　It　is　more　than　greeting　others　politely,　offering　your　seat　to　the　elderly,　or　avoiding　arguments　with　your　teacher.　It　is　an　acknowledgement　rather　than　a　denial:　acknowledging　the　existence　and　rationality　of　differences　and　thus　acknowledging　boundaries.

Exercise　1

Choose　one　or　more　scenarios　in　the　following　to　do　the　roleplaying　with　your　partner.

Use　your　imagination　to　add　specific　details.

Try　to　feel　how　these　roles　feel　when　they　are　in　the　situation.

Change　the　roles　with　your　partner　and　roleplay　again.

■　A　thief　who　bitterly　regrets　stealing　a　purse　from　a　tourist

■　A　busy　entrepreneur　who　impatiently　interrupts　his　clients　mumbling　to　excuse　the　loss　they　made　in　the　cooperation

■　A　foreign　staff　in　the　company　who　is　laughed　at　and　teased　by　his　colleague　because　he　looks　‘eccentric’

■　A　teacher　who　keeps　urging　and　advising　a　student　to　make　progress

Exercise　2

To　empathize　others　is　rather　hard　to　manage　in　real　life,　for　it　actually　means　we　have　to　do　something　we　dislike　or　arent　used　to.　For　example,　sometimes　when　we　travel　to　Europe　we　have　to　buy　Louis　Vuitton　handbags　for　our　friends,　the　gifts　they　like,　even　though　we　dont　like　luxury　bags　ourselves.

So　discuss　with　your　partner:

—When　you　are　traveling　abroad,　will　you　sacrifice　your　precious　time　to　wait　in　line　to　buy　something　your　friends　like　but　you　dont　like　at　all?　Why?

—How　would　you　empathize　more　your　friend　in　such　situation　next　time?

Exercise　3

Respecting　other　peoples　values　while　holding　fast　to　ones　own　beliefs　needs　some　“diplomatic”　strategies　and\/or　negotiating　skills.　For　example,　the　Chinese　tourists　are　often　blamed　for　being　too　noisy　in　public　areas　abroad.　As　you　visit　more　foreign　countries,　however,　you　will　find　that　there　are　also　noisy　tourists　from　other　places　in　the　world,　in　the　restaurants　or　on　the　trains.

Now　discuss　with　your　partner:

—Why　are　Chinese　people　so　loud　generally　when　they　travel　abroad?　(You　need　to　find　out　at　least　three　reasons)

—Are　sometimes　their　reasons　of　being　loudness　understandable?　Why?