history and would form an timeline map in mind. For instance, students would understand how the modern China has finally been established through memorizing critical historical dates. Besides that, when students continue to depend on external source such as Internet for information and critical dates, they would be less able output critical information without external sources. For instance, when attending critical debates and contests on history, they may be laughed at because they simply could not memorize the right date of historical events. It is announced that that the University Recreational Services would purchase several small boats and that university community would be able to rent it at a discount. Additionally, students would be required to complete a training course before renting a kayak or a canoe. The woman is pleased with the announcement. First of all, many students like her are actually very interested in boating, but the private companies offering similar service and experience are really expensive. University providing its at a discount would allow students interested to have a try. Besides, although boating is not complicated, but some techniques are highly necessary and could be ignored when boating. Thus, it is considerate for university to require students to complete a training course before boating. Overall, the woman is supportive of the university announcement.Observation method means that organization and institutions would try to observe and collect information on how people interact with services while not making it obvious in an effort to obtain accurate information about people’s opinions. In order to find the most popular section in the art museum, observation method is used. Instead of talking to visitors face to face and collecting their views, the museum asked the security guards to keep track of how many people viewed each section and how long people spent in a quite and inconspicuous way. As the guards marked down the new visitor in their notebook and recorded their time spent, the museum was finally able to decide which section of the art museum was more popular. Thus, the advantage as compared to face to face interview is that, the information collected is more accurate