Harnessing Demand Innovation(2 / 3)

Dealflowinformation—Youmayreceivepreferentialaccesstopotentialtransactions(likemergersandacquisitions)withinyourownindustryandwithinsomeadjacentindustries.

■Informationassets

Marketwindow—Youmayhavesuperiorvisibilityandadvanceknowledgeofimpendingmarketmovements—perhapsbecauseyouactasamarketmaker.

Technicalknow-how—Youmayhaveproprietarytechnicalknowledgeinanareathatisimportanttocustomers.Forexample,IBMisaleadingexpertontheimplementationofSAPsoftware.

Softwareandsystems—Youmayhaveadatabasethatotherswouldpaytoaccess.Forexample,AmericanAirlinesbuiltSabre,theindustry'sleadingreservationsystem.

Informationprocessing—Asaby-productofyourlineofbusiness,youmayhaveinformationthathasvaluetootherbusinesses.Forexample,drugdevelopershaveinformationthatisofgreatvaluetothepharmaceuticaldistributors.

KnowWhatYourHiddenLiabilitiesActuallyAre

Manyfirmsfindithardtorecognizeandpursuenext-generationproductsbecauseoftheirownhiddenliabilities.Therefore,beforeattemptingtomoveforward,identifyandneutralizeyourhiddenliabilities.

Thetwelvemostcommonhiddenliabilitiesare:

■Acorporatemind-set—whichhasabiastowardsprotectingthestatusquoandstayingawayfromlinesofbusinessthatthecompanyhasnottraditionallypursued.

■Astrongcorporateculture—whichencouragestheorganizationtosticktowhatworkedinthepastratherthanevolveasthemarket-placechanges.

■Acompany'shistoryanditspositionwiththeequitiesmarket—whichmayconstrainitfromsacrificingcurrentearningsinordertofundnewgrowthinitiativesoralteritsprofitmodel.

■Corporateleaders—whopaylipservicetotheideaofgeneratinggrowthbutthenspendalltheirtimedoingotherthings.

■Organizationalbureaucracies—thatsaynonewinitiativescanbetrieduntileverydepartmenthascarriedoutextensiveduediligence.

■Inconsistentassetallocationorbudgetingsystems—whichmakeanynewgrowthinitiativerunagauntletforfundingthatisimpossibletogetthrough.

■Amismatchinskillsets—inthatthecurrentstaffwillbeskilledinrunningtheexistingbusiness,notinbuildingnewbusinesses.

■Anorganizationalstructurefine-tunedfortheneedsoftheexistingbusiness—whichwillusuallynotbeflexibleenoughtohandleneworhybridbusinessrequirements.

■Anincentivesystem—thatrewardsthecurrentwayratherthanthecreationoflong-termwealththroughnewinitiatives.

■Abrandthatcannotbeextendedintoanew-growtharea—andthatthereforeimprisonsthecompany'sreachtoalimitedmarketspace.

■Distributionchannelconflict—wherethetraditionaldealersordistributorshavevetopowerovernewgrowthinitiativesbecausetheywillbecutoutoftheloop.

■Externalallianceswiththirdparties—thatwereenteredintoyearsagoandthatnowbecomebarrierstodoinganythingthatmayalien-atetheseallies.

Simplystated,untilyoucandidlyidentifyandthenneutralize,minimizeorworkaroundeachhiddenliability,yournewgrowthinitiativeswillnotsucceed.Onehiddenliabilityonitsownwillbestrongenoughtoscuttlemostnewgrowthideas.Whentwoorthreehiddenliabilitiesworkinconcert,thepowerthatcanbeunleashedagainstthenewideascanbecomeinsurmountable.Withthisinmind,itisveryimportantnottoignoreanyhiddenliabilityasbeingoflittleornoconsequence.Eachshouldbeaccordedduerespect.

ActionstoNeutralizeHiddenLiabilities

■Personnel—First,youshouldfreeandthenharnessthecreativepowerofyourorganization'smiddlemanagers.Thesearethepeoplewhodealwithyourhiddenassetsandyourhiddenliabilitieseverydayoftheircareers.Givethempermissiontobecomethecatalystsforgrowthbyexpandingtheirareasofcontrol.Letthemmodelthebenefitsofgrowth-orientedthinkingfortherestoftheorganization.Middlemanagersareavastlyunderappreciatedresourcewhenitcomestogeneratinggrowth.

■Operatingsystems—Thesecondactionyoushouldtakeistomakesomeadjustmentstoyourorganization'sdecision-making,resource-deploymentandgoal-settingsystems.Specifically,youneedtodevelopoperatingsystemsthatwillsuccessfullyidentify,shapeandnurturenew-growthinitiatives.Thiswillinvolvefindingyourownanswerstoanumberofthornyquestions:

Howcanwecreateinnovativenewbusinessideaswithoutlosingfocusonthecorebusiness?

Howshouldwerespondtothemarket'sexpectationstogenerateshort-termearningswhilewefundgrowthinitiatives,whichwillnotbeprofitableimmediately?

Howcanthisorganizationshowthatitsupportsrisk-takingandinnovationwithoutignoringthecorebusiness?

Howcanwedistinguishbetweennewgrowthideasthatpromisegreatrewardsandthosethatcouldpotentiallyendangerthecompany'sfuture?

Obviously,theanswerstothesequestionswillbeexceptionallydifficulttodecide.Therewillbenumerousinternaltensionsthatwillcometothesurface.Goingthroughthisexerciseis,however,essentialifyouaspiretodevelopasystemforgeneratingongoingnewgrowthideas.

CreateYourDemandInnovationActionPlanandGetStarted

Thebestwaytojump-startworkonnewgrowthinitiativeswithinyourownorganizationwillbetodevelopyourdemandinnovationactionplan.Developingthatplanwilltakearoundthreemonths,sowhileyou'redoingthatyoushouldalsoundertakeaseriesofsevenshort-termmoves,whichwillstartthemomentumforchangebuilding.